Terms of Use – Ladies Working Dog Group (LWDG)

Last Updated: 11th March 2025

By subscribing to the Ladies Working Dog Group Membership (“Membership”), either through annual or monthly options, you (“Client”) agree to the terms below. This agreement forms a legally binding contract between Ladies Working Dog Group Limited (“LWDG”), governed by UK law.

1. Membership Options

LWDG offers two types of Membership:

• Annual Membership costs £175.50, paid upfront, and includes access to educational resources, training workshops, group mentoring calls, and community forums. It automatically renews each year unless cancelled before the renewal date.
• Monthly Membership costs £19.50 per month and includes the same access. It automatically renews each month unless cancelled before the next payment date.

2. Membership Access & Purpose

The Membership provides educational resources focused on dog training but is not a substitute for personalised behavioural advice. Members requiring specialist behavioural support should seek professional assistance outside the Membership.

3. Promotions and Bonuses

Promotions and bonuses may be offered at the time of sign-up. These are available only to new members at the time of purchase and cannot be added retrospectively.

4. Automatic Renewal & Billing

Your Membership will automatically renew at the end of each billing period unless cancelled before the next scheduled payment. By subscribing, you authorise LWDG to charge your saved payment method for the applicable fee. Renewal details, including pricing and frequency, are displayed at checkout and in your account.

5. Cancellation & Termination

Clients may cancel their Membership at any time via the Billing section of their account. Cancellation takes effect immediately, and no further payments will be taken. However, access to the Membership will remain until the end of the period already paid for.

LWDG reserves the right to suspend or terminate access if a Client violates these Terms of Use. If access is terminated due to a violation, no refunds will be given.

6. Refund Policy

LWDG does not offer refunds once Membership access has started. Clients must cancel their Membership before the next billing cycle to avoid further charges. By accessing Membership content, you waive your statutory 14-day cancellation right under the Consumer Contracts Regulations 2013.

If you experience billing or access issues, please contact Support for assistance.

7. Confidentiality & Intellectual Property

LWDG provides exclusive educational resources, training materials, and community discussions. By joining, you agree not to share, copy, distribute, or resell any Membership content without written permission.

Unauthorised sharing or reproduction may result in immediate termination of access and legal action. Members may use LWDG materials for personal learning or approved business use, but they cannot resell, redistribute, or use them in unauthorised training programmes.

8. Testimonials & Public Sharing

By providing a testimonial or review, you grant LWDG permission to share your feedback publicly on our website, social media, and marketing materials. If you wish to revoke consent, please contact LWDG in writing.

9. Technology Disclaimer

LWDG is not responsible for technology failures, internet issues, or device compatibility affecting access to Membership content. Technology issues do not waive payment obligations. Membership fees remain due unless properly cancelled.

10. Voluntary Participation & No Guarantees

Participation in Membership activities is voluntary, and members are responsible for their outcomes. LWDG does not guarantee specific training results, as effectiveness depends on factors such as individual dogs, handlers, and consistency of application.

LWDG provides best-practice guidance but is not liable for any damages, injuries, or losses arising from Membership participation, except where required by UK law.

11. Indemnification (Legal Protection)

Clients agree to indemnify and hold LWDG harmless against any claims, damages, or losses arising from Membership use, except in cases of gross negligence or breaches of UK consumer rights by LWDG.

12. Dispute Resolution & Legal Recourse

If a dispute arises, both parties agree to first attempt resolution through good-faith discussions. If unresolved, members may seek mediation or legal recourse under UK law.

While arbitration may be an option, members are not required to use it before pursuing legal action.

13. Applicable Law & Jurisdiction

This agreement is governed by British law, and any legal disputes will be resolved within UK courts.

14. Amendments & Member Agreement

LWDG reserves the right to update these Terms periodically. Continued Membership use after changes take effect constitutes acceptance of the revised Terms. Clients will be notified of material changes where required by law.

15. Contact & Support

For questions, concerns, or support inquiries, please contact us at:

📧 office@ladiesworkingdoggroup
📞 02922 404760